Terms and Conditions

Sirens Driving Academy Full Terms & Conditions

1.GENERAL TERMS

1.1 These terms apply to all business we undertake for you, in particular all HGV training courses and other services offered by
our company, Sirens Driving Academy Limited & Sirens Driver Training Ltd which is a company registered in England and Wales. Registered address Unit 5-8 Hayloader Works, Wooten Road, Brill, HP18 9UB
1.2 You agree to take our services and we agree to provide services to you in line with the terms and conditions below. A
Service Agreement will be sent to all customers who purchase a service with Sirens Driving Academy Ltd & Sirens Driver Training Ltd.

1.3 All quotes are valid for 28 days.

2.CANCELLING A COURSE

2.1 Your booking with us is valid for 12 months from the date of payment. Any course elements not completed by the first
anniversary of your payment will be voided and our obligations to you will expire. As such, we recommend that you proactively
book course elements as soon as possible, following the Process Guide supplied on booking. Our booking system is live,
and we cannot guarantee specific availability for course elements, therefore to avoid disappointment we encourage you to
book practical courses in by the 6th month to ensure your course is completed before the cut-off date. If you are concerned
about your progress or completion date we encourage you to discuss this with usso that we can help you to complete in time.
We reserve the right to offer you training in locations further afield from your home address or at unusual times in order to get
you completed before the cut-off date.

2.2 Invoice and quotes include the use of a vehicle, trailer combination, instructor(s), insurance, fuel and use of off-road maneuvering area, using the standard & training methods of Sirens Driving Academy Ltd & Sirens Driver Training Ltd

2.3 Minimum 50% Deposit is required within 48hrs of receipt of invoice to secure your booking or the training may be
cancelled. This is non-refundable, unless within the 14 days cooling off period. Any remaining balance must be
settled no later than 28 days prior to the start date of your practical course, unless booked within 28 days, in which
case full payment is required immediately.

2.4Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, our clients have a
right to cancel within 14 days of making a payment for a course with us.

2.5 If you agree to start the service immediately by completing the Service Agreement, you will be liable for the cost of any
services provided.

2.6 If your starter pack includes a subscription for the online Theory Test revision, in this instance, if you HAVE requested the
set-up of this service, £200 would be retained by us for activation of the theory test service. If you have NOT requested
activation of the login, you will not be charged for this.
Sirens Driving Academy Limited & Sirens Driver Training Ltd which is a company registered in England and Wales. Registered address Unit 5-8 Hayloader Works, Wooten Road, Brill, HP18 9UB

2.7 If you have agreed to our £200 starter pack& deposit, then full payment of the remaining balance is due within 24hrs of
passing your theory/ Hazard perception test. This is non-negotiable and a contractual agreement agreed by the client at the
time of acceptance. The balance is due regardless of the result of your theory test. .

2. 8 Time since payment terms agreed on Refund Amount

• Within 14 days and services not started Full refund
• Within 14 days and services started Full refund minus services provided as per clauses in section 5 above.
• After 14 days but less than 1 month Deduction of 60%
• 1 Month to 3 Months Deduction of 70%
• 3 Months to 6 Months Deduction of 80%
• 6 Months to 11 Months Deduction of 90%
• 11 Months or longer Deduction of 100%, no refund due

Refunds will be processed 14 days from date of receipt. If you write or email us to request a refund or make a complaint, we
reserve the right to cancel any active training courses/bookings on your account if there is a legitimate operational reason to do
so.

2.8. If you cancel a booked training course (training dates confirmed in writing) rather than all the services paid for outside of
the 14 days cancellation period but with less than 4 weeks before the first day of the course the full fee is charged as we cannot
refill places and will have incurred our non-cancellable costs with our providers. However, it may be possible to substitute
people or defer the course to another date at the discretion of Sirens Driving Academy Ltd. Any remaining courses not booked
will be dealt with separately.

2.9 In addition to sums due under this agreement the client shall be required to pay an hourly rate of £90.00 per
hour, to a maximum of 8 hours per day, for any auditing process or legal process required to recover any monies
due under their agreement.

3. Agreed by both parties

3.1 Any written format, including email, letter or text or verbal agreement to obtain the services of Sirens Driving
Academy & Sirens Driver Training Ltdwill be legally binding.

3.2 All test fees and training fees must be paid in full no later than 28 working days prior to commencement of
training, unless otherwise agreed. Sirens Driving Academy Ltd & Sirens Driver Training Ltd reserves the right alter these terms at their
discretion.

3.3 When booking a course, it is agreed that a client will pass a 3a test prior to completing a 3b test and Sirens
Driving Academy Ltd & Sirens Driver Training Ltd will endeavor to complete this within the booked course timetable. If a client is unsuccessful
on 3a, then it is agreed they will be unable to take a 3b test we are not responsible for
any lost training or test fees. A client can take a 3 test elsewhere but must produce the relevant pass certificate
prior to taking a 3b test. It is a clients responsibility to produce that certificate when asked by the DVSA.

3.4 In addition to sums due under this agreement the client shall pay interest at the rate of 8% over the daily base
rate of Lloyds TSB bank PLC on overdue amounts, per day until payment is received as mentioned in clause 3.2

3.5 Payment may be made via BAC’s, Stripe(where indicated & includes admin fee )or cash only.

3.6 Sirens Driving Academy Ltd & Sirens Driver Training Ltd endeavors to book all test dates with sufficient travelling distance and time
allocated but cannot be responsible for road closures or diversions which cause late arrival times at test centers
and any subsequent cancellations by DVSA examiners. In this instance it is agreed by both parties that this is a
50/50 share of responsibility and any loss of test or training fees is shared.
Sirens Driving Academy Limited & Sirens Driver Training Ltd which is a company registered in England and Wales Registered address Unit 5-8 Hayloader Works, Wooten Road, Brill, HP18 9UB

4. Agreed by the client/ candidate

4. 1 All clients must supply names, driving licence numbers and date of births of drivers attending the course no
later than 5 days prior to any booked test date.

4.2 Clients must ensure that all drivers are in possession of their valid and in date driving licence during the course
and for the practical test and any theory test certificates. The DVSA will not conduct practical tests, unless the
driver is possession of a valid driving licence and can at times ask for theory test proof.

4.3 Sirens Driving Academy accepts no responsibility for tests cancelled due to drivers not being in possession of
their driving licence or for the photo card being out of date. The obligation is on the client to ensure they have
these documents.

4.4 We will not accept responsibility for lack of training hours being taken by a student and can
only advise on the information provided by the client. As per clause 5.5 if the standard is not met, we reserve the
right to refuse to take a client to test and no refund will be issued.

4.5 The Company is not responsible for late cancellations of tests by the DVSA, examiner illness or adverse,
weather conditions, but will advise on the DVSA’s compensation facility for the client to recover allowable
expenses.

4.6 A client agrees that when booking a course, they accept that if they are unsuccessful on a part 3a test, then
they will be unable to take their 3b test if booked within that course week and will forfeit both test fees. Unless a
further 3a test fee is booked and passed prior to 3b. This is subject to availability.

4.7 A client agrees to pay damages to a maximum of £1,500.00 excess if damage is caused to any part of the
vehicles whilst they are in control, including bodywork, moving parts and tyres. A collision damage waiver can be
paid prior to commencing a course as agreed at the time of booking.

5.LIABILITY AND GENERAL

5.1 Practical test dates are subject to the DVSA’s current waiting times and are outside the control of Sirens Driving
Academy Ltd.

5.2 Practical tests may be cancelled or moved without charge by giving 7 working days’ notice. In accordance with
the DVSA’s terms and conditions, tests can only be moved a maximum of three times only.

5.3 Notice of change or cancellation of training days must be given no later than seven working days prior to start
date, otherwise full payment of all fees will be administered.

5.4 Training courses not conducted due to ‘no show’ of the client/ candidate will incur a 100% charge of training
and test fees.

5.5 The instructor reserves the right to withhold the vehicle and/or trailer if they feel that the driver is not at a safe
standard for the DVSA test. No refund will be issued in these circumstances and will be considered based on
Section 3 Road Traffic Act, which states a driver must be a to a competent standard whereby,
"If a person drives a mechanically propelled vehicle on a road or other public place without due care and attention,
or without reasonable consideration for other persons using the road or place”.
Sirens Driving Academy Limited & Sirens Driver Training Ltd which is a company registered in England and Wales  Registered address Unit 5-8 Hayloader Works, Wooten Road, Brill, HP18 9UB

A person is to be regarded as driving without due care and attention if (and only if) the way they drive falls below
what would be expected of a competent and careful driver. This test is a subjective test and our instructors will
confirm their reasons in writing.

5.6 A client is liable for damaged caused to the vehicle, including body parts and tyres whilst they remain in control
of that vehicle and are operating it from the driver’s seat, even whilst under supervision.

5.7 A client agrees to maintain such control, speed and observations that ensure that they avoid collision with any
protruding objects or other road users or furniture.

6. General Safety Agreement

6.1 The instructor/trainer reserves the right to advise the driver, or their employer, to change their test date when
appropriate and necessary or for road safety, as per section 5.5 above. The instructor retains the right to manage
and assess risk on a dynamic basis, but a client agrees to also manage that risk and prevent damages or collisions
occurring.

6.2 Practical tests cancelled at short notice for bad weather will be rebooked by the DVSA with no loss of practical
test fee. Additional charges for the use of The Company’s vehicles may apply.

6.3 For training sessions at client’s premises, the instructor/trainer may require travelling time to and from
location; this will be conducted within the allotted training time allocated to the client.

6.4 The use of client’s own vehicle for training and the practical test must fully comply with DVSA’s test regulation.
Insurance certificates may be asked as proof of a driver’s status to drive, in addition, a yellow number plate must
be supplied for the trailer.

7. The legals

7.1 High Visibility vests must be worn during training courses and on site at DVSA test centre’s, when directed. It is
the responsibility of the client to ensure they are in possession of suitable PPE.

7.2 We accept no responsibility for any fixed penalty notices, traffic endorsements or driving
offences committed whilst the client is in control of the vehicle. Any such offences will be payable by the client in
full within the specified time limits. Any failure to make this payment will incur further charges at our rate of £60
per hour.

7.3 We reserve the right to alter or change this agreement in the interests of the company and to safeguard their
business.

7.4 The client is legally responsible for ensuring their licence is up to date, including 4b photocard and they have
the required provisional entitlement to drive the category of vehicle they have booked. Sirens Driving Academy Ltd & Sirens Driver Training Ltd
will not accept any liability for issues relating to the licence or a client.

8. COMPLAINTS POLICY

8.1 You have the right to complain about any aspect of our services to you in which you are unhappy. All complaints regarding
any courses should be: Directed to Sirens Driving Academy Ltd, sent in writing via Recorded Delivery or email, and not received
Sirens Driving Academy Limited & Sirens Driver Training Ltd which is a company registered in England and Wales. Registered address Unit 5-8 Hayloader Works, Wooten Road, Brill, HP18 9UB
any later than 7 calendar days after the incident. Sirens Driving Academy will endeavour to acknowledge receipt in writing
within 5 working days and reply in writing within 28 working days. You can request a copy of our complaints procedure by
emailing stephen@sirensdrivingacademy.co.uk

9. PRIVACY POLICY

9.1 We will process your data in line with our privacy policy and store them securely as part of ourlegal obligation. Our full
privacy policy can be found on our website.
9.2 All correspondence and data between both parties will be deemed private and confidential unless responding to false
allegations posted publicly. In these circumstances, the company reserves the right to state the facts and respond appropriately
in the interest of fairness and the company.